常见问题
了解询盘、规格确认、起订量、交期、质检、包装与出货等买家常见问题。
01General Business
02Thermal‑Break Doors and Windows
Q5: What is thermal‑break aluminum window?
A: Thermal‑break windows adopt aluminum profiles with built‑in insulating barrier (polyamide thermal break strip). It blocks heat transfer through metal frames, reduces energy consumption, improves thermal insulation both in winter and summer, and delivers slim‑profile luxury appearance.
Q6: What glass options are available for your doors & windows?
A: We support tempered glass, double glazing, Low‑E glass, laminated safety glass etc. Configurations can be adjusted according to local climate, wind‑load and energy‑saving requirements of your project.
Aluminum Constructions‑Pergola & Mobile Housing
Q7: What products are included in your aluminum outdoor construction range?
A: We supply flipping pergola, telescopic‑blind pavilions, full‑cassette awnings and mobile housing solutions. Beyond finished goods, we deliver bespoke integrated solutions including design, production, installation guidance and maintenance suggestions for residential and commercial projects.
Q8: Can pergola sizes and colors be customized?
A: Yes. Dimensions, RAL color codes, add‑on functions such as LED light, wind‑rain sensors can be customized to fit your site conditions.
Green Energy Integrated Solution
Q9: What does your green‑energy integrated solution cover?
A: We provide complete PV & energy‑storage systems including solar panels, storage batteries and inverters. Suitable for industrial parks, commercial buildings and off‑grid projects. Custom‑system design and full‑set equipment export are available for global buyers.
Q10: Do you offer system design service for solar‑storage projects?
A: Yes. Please share your site location, power demand and grid‑connection condition, our team will work out matched system configuration for you.
03Aluminum Constructions‑Pergola & Mobile Housing
04Green Energy Integrated Solution
Q1: What does your green‑energy integrated solution cover?
A: We provide complete PV & energy‑storage systems including solar panels, storage batteries and inverters. Suitable for industrial parks, commercial buildings and off‑grid projects. Custom‑system design and full‑set equipment export are available for global buyers.
Q2: Do you offer system design service for solar‑storage projects?
A: Yes. Please share your site location, power demand and grid‑connection condition, our team will work out matched system configuration for you.
05Light Steel Buildings & Materials
06Silicone Structural Sealant & Industrial Fasteners
07Furniture
08Order & Shipping
09After‑sales & Technical Support
Q1: Do you provide installation guidance?
A: Yes. We deliver detailed installation drawings and instruction manuals. For large‑scale projects, we can offer remote technical guidance; site‑supervision service, installation service and after sales service are also provided from our local branch office.
Q2: What does your product warranty cover?
A: Warranty applies to manufacturing defects under normal installation & usage. Different product categories have different warranty periods. Contact our sales team for detailed warranty statement for your selected items.
Q3: How can I start an inquiry?
A: Please click “Contact Sales” on our website, send us your project info, product requirements, quantity and destination market. Our sales engineers will reply within 24 working hours.
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